At Little Loose Goose Book Shop, we are committed to providing our customers with the best possible shopping experience. If you are not fully satisfied with your purchase, we are here to help. Please review our returns and refund policy below.
Returns Eligibility
- Items must be returned within 30 days of the purchase date.
- To be eligible for a return, items must be in their original condition, unused, and with all original packaging and tags intact.
- Certain items, such as gift cards, sale items, and digital products, are **non-returnable**.
Proof of Purchase
- A receipt or proof of purchase is required for all returns and exchanges.
- If the item was a gift, you may return it for store credit if you have the gift receipt.
Return Process
- Mail-In Returns: Contact our customer service at info@loosegoose.uk to initiate a return. Please include your order number and reason for return. You will be responsible for covering the shipping costs for returning your item(s).
Refunds
- Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
Exchanges
- We offer exchanges for items of the same value, subject to availability.
- If you wish to exchange an item, please follow the return process and specify the item you would like in exchange.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@loosegoose.uk with your order number and a description of the issue.
- We will provide instructions on how to return the item and will cover the return shipping costs.
Non-Returnable Items
- Gift Cards
- Final Sale Items
Contact Us
If you have any questions or concerns about our returns and refund policy, please contact us at:
- Email: info@loosegoose.uk
Thank you for shopping at Little Loose Goose Book Shop! We appreciate your business and look forward to serving you again.
At Little Loose Goose Book Shop, we are committed to providing our customers with the best possible shopping experience. If you are not fully satisfied with your purchase, we are here to help. Please review our returns and refund policy below.
Returns Eligibility
- Items must be returned within 30 days of the purchase date.
- To be eligible for a return, items must be in their original condition, unused, and with all original packaging and tags intact.
- Certain items, such as gift cards, sale items, and digital products, are **non-returnable**.
Proof of Purchase
- A receipt or proof of purchase is required for all returns and exchanges.
- If the item was a gift, you may return it for store credit if you have the gift receipt.
Return Process
- Mail-In Returns: Contact our customer service at info@loosegoose.uk to initiate a return. Please include your order number and reason for return. You will be responsible for covering the shipping costs for returning your item(s).
Refunds
- Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
Exchanges
- We offer exchanges for items of the same value, subject to availability.
- If you wish to exchange an item, please follow the return process and specify the item you would like in exchange.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@loosegoose.uk with your order number and a description of the issue.
- We will provide instructions on how to return the item and will cover the return shipping costs.
Non-Returnable Items
- Gift Cards
- Final Sale Items
Contact Us
If you have any questions or concerns about our returns and refund policy, please contact us at:
- Email: info@loosegoose.uk
Thank you for shopping at Little Loose Goose Book Shop! We appreciate your business and look forward to serving you again.
